Contact

Support email

Email support at support@dotcdl.org.

What to include

• For billing: account email, payment date, and a short description. Do not send card numbers.
• For technical issues: browser, device type, route, and what you expected to happen.
• For privacy requests: write from the email connected to your account so we can verify ownership.
• For training-content issues: include the question, sign, term, or scenario where you saw the problem.

Response time

We aim to review support requests within a reasonable business timeframe. Complex billing, privacy, or data requests can take longer because they may require identity verification or provider-side checks.